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"We constantly receive feedback from our patients that our service is awesome. I would highly recommend Keith’s book for any business that wants to differentiate themselves from the pack.” – Dr. Michael Wilson, Wilson Orthodontics, Durham, N.C.
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The Happy Customer
59 Secrets To Creating Happy Customers Who Come Back Time And Time Again And Enthusiastically Tell Others About You
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What you will discover in this book:
How to create happy customers who come back time and time again and enthusiastically tell others about you!
The Secrets Inside Include:
Secret # 29 - Are your signs positive or negative?
Secret #2 - The competition is anyone the customer compares to you.
Secret # 13 - Understand that most problems are system problems, not people problems.
Secret # 1 - Your core values need to put a huge emphasis on the customer.
Secret #50 - Train team members to understand when clients are upset with the situation.
"Do What You Do So Well That People Can't Help Telling Other's About You!" - Walt Disney
About The Author - Keith Lee
In the early 1980's in an effort to answer the question, "Why should someone do business with us versus anyone we compete with?" Keith determined the answer should be, "Because we have the best customer service."
That's what everyone says, right?
But Keith really delivers, and in fact has made it his professional crusade to educate and provide strategies to keep independent business people ahead of the competition . Read this book and learn how to implement Make-You-Happy Customer Service in your business.
We start each of our weekly manager’s meetings discussing one of the short chapters in your book. Each manager reads the chapter and comes prepared to discuss it and how we can use it at the Lodge. Since the chapters are short everyone comes prepared every week. I love it! Cindie Batterman – The Lodge at Eagle Ridge, Renton, Wa
“It's a breath of the freshest of fresh air!” Alicia Russman - Undeniable Boutique, Chantilly, VA
I am a marketing and business consultant and starting a non-profit clothing store for men. Your book as opened my eyes to a whole new concept. In fact, I’m going to recommend the organization I’m working with to use the concepts in the book. Sure, I was thinking our clients would be the ones who received the free suits, and customers for the regular buyers, but as I work with my clients in my consulting business, you’re right – thinking of customers as clients puts it more on a personal level, so I would want to make sure they are “happy,” rather than just satisfied. I will be training the new staff soon, and will instill the Out-Nordstrom Nordstrom Customer Service plan. Juarez Desmukes, PerfectFit Clothiers Inc, Washington, D.C.
I am a 63 year old retired ex-teacher, coach, administrator just hired to run a small retail business on the Oregon Coast. Although I have all the skills to run a school or school district, retail is another world that I am enjoying getting into. I understood that customer service was #1, I just did not know how to get that across to the team. Thanks again and keep up the great work making me happy! Boomer Wright - Sea Lion Caves, Florence, OR